“Unprecedented” is one of the most common ways to describe 2020. The StatCan report on the COVID-19 pandemic and life satisfaction in Canada sums it up best: “The COVID-19 pandemic has had unprecedented impacts on many key aspects of life, including health, social connections, mobility, employment and incomes.” 

When most of the world went into lockdown early in 2020, company leaders and managers dedicated many resources to keeping employees safe and engaged while working remotely. Some organizations faced challenging decisions, such as temporary layoffs or downsizing, in order to continue operations. Others had to dramatically shift their business model to remain in business.  

Related Reading: Resilience in the Face of the Unpredictable

As Julie Bevacqua, President at Rise People, writes in a LinkedIn post: “2021 promises to be a year of renewed optimism and accelerated growth. We now understand the value of collaboration, but also flexibility. This renewed optimism means recognizing what worked in 2020 and what didn’t, and focusing on looking towards the future and accelerating plans.” 

They say hindsight is 20/20. To help you evaluate 2020 with a clear vision, here are 15 questions to assess your and your organization’s business decisions in the past year—and help you plan for the future: 

  1. Was information communicated quickly and clearly enough in my company?
  2. Did I receive sufficient feedback from my team on important decisions? 
  3. Did the team have access to everything they needed to work from home? 
  4. Was I sufficiently available and responsive to my team?

Related Reading: 7 Tips to Help You Manage Effective Communication in the Workplace

  1. What has had a positive impact on my staff? What has had a negative impact?
  2. If I could change a decision made in my company, what would it be? 
  3. What processes could be improved in my organization?
  4. What steps did I take to implement my corporate values? How can I continue? 
  5. How can I improve employee retention?

Related Reading: What Your Employees Aren’t Telling You (but Wish They Could)

  1. Have I spent more time on administration than on my talents and business?
  2. What do I need to be more efficient and optimize my time?
  3. What makes my company a great place to work? 
  4. What am I proud of in my work?
  5. Have I taken enough care and time for myself? Have I encouraged others to do the same? 
  6. What should my immediate and my long-term priorities be in 2021?


Did you find these questions helpful in sparking conversation or change within your organization? Why not share this article with others in your network to help them too?  

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