Data Analyst & Zoho Administrator

Department: Operations   Location: Vancouver, BC

It’s your experience that counts

Rise is Canada’s complete HR + Benefits + Payroll solution that gives businesses everything they need to build loyal and productive teams — all in one place.

When you step through our doors, you’ll discover a workplace that brings people together to innovate and succeed. We’re a forward thinking group of individuals that believes in building strong relationships, challenging one another, and fostering an open environment of dialogue and creativity.

Headquartered in Vancouver, we serve hundreds of businesses and thousands of employees across Canada and have big plans to grow. We care deeply about our employee experiences and support each individual with our own HR + Benefits + Payroll solution that we all trust.

At Rise, it goes without saying that we have a lot of fun, and we’d really love you to join us. We aim to provide you with the most positive, challenging, and transformative experience of your career.

This could be you

We’re looking for a Data Analyst to join our team.
In this role, you will make extensive use of data and analysis to derive insights in order to help improve the performance of the company. You’ll be working directly with the management team to ensure the integrity of data.

You will have the opportunity to work with a variety of different stakeholders from sales & marketing, to client success & operations, product & development teams, and more.

You work well under pressure and enjoy the challenge of improving day-to-day operations, configuration of 3rd party applications, and maintenance of our platforms including Zoho, Salesforce, HubSpot and other tools.

Here’s what you’ll be doing

#1) Improve client success processes

You’ll perform data analysis to provide insights on how to improve performance; extract data from databases and data warehouses for reporting and presentation; and generate reports and KPIs and present findings.

#2) Manage Client Services CRM & all 3rd party applications

You’ll be responsible for developing, building and testing new processes, including custom objects, integrating 3rd party applications, building reports and dashboards that drive decisions. You’ll manage data capture and data validation rules, and ensure timely follow up with all leads and customers.

#3) Provide governance and best practices

You’ll provide governance and best practices that continually improve user adoption. This includes working with other teams to improve data and workflows across the company, always improving our marketing and sales stack and ensuring data is in sync across teams.

Your qualifications

  • 2 years CRM experience in administering and customizing
  • Basic knowledge of data integration methods
  • Can work on multiple requests and adapt to rapid changes
    Strong communication skills and able to share findings in an effective manner
  • Aptitude for numbers, problem solving and quantitative skills
  • Accuracy and attention to detail
    Advanced skills in Excel
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