Customer Support Associate

Department: Client Services   Location: Client Services | Burnaby, BC

It’s your experience that counts

Rise is Canada’s complete HR + Benefits + Payroll solution that gives businesses everything they need to build loyal and productive teams — all in one place.

When you step through our doors, you’ll discover a workplace that brings people together to innovate and succeed. We’re a forward thinking group of individuals that believes in building strong relationships, challenging one another, and fostering an open environment of dialogue and creativity.

Headquartered in Vancouver, we serve hundreds of businesses and thousands of employees across Canada and have big plans to grow. We care deeply about our employee experiences and support each individual with our own HR + Benefits solution that we all trust.

At Rise, it goes without saying that we have a lot of fun, and we’d really love you to join us. We aim to provide you with the most positive, challenging, and transformative experience of your career.

This could be you

We’re looking for energetic professionals obsessed with helping clients succeed. As a member of our client-facing team, you’ll be trained on all facets of customer support like how to troubleshoot, escalate and respond to client issues and inquiries; how to advocate on their behalf; and how to be an ambassador of our brand. You’ll learn it all!

Here’s what you’ll be doing

#1) Be a Client Advocate

We’ll train you to work with our clients, including CFOs, directors, and HR and payroll administrators, to troubleshoot their issues and see them through to resolution. You’ll also identify and promote opportunities for cross/up-sell and guide customers to the best overall solution.

#2) Make Big Improvements

With your keen eye for detail and payroll experience, you’ll identify patterns on reports and data and use those insights to drive efficiencies within the Rise Client Support ecosystem. As the voice of the client, you’ll be passing on feedback to the Rise team on how to continually improve our solutions and service offering.

#3) Provide Proactive Professionalism

Not afraid of taking initiative, you’ll answer client questions and address their issues promptly and accurately via email, chat, and phone. You’ll balance your own day, ask for help when you need it, and quickly assist your peers when they ask you to step in.

Your qualifications

  • Completion of post-secondary education
  • Strong analytical, organizational, and problem-solving skills
  • Excellent written and verbal communication that’s professional, helpful and engaging
  • Keeping organized and learning quickly through strong listening and critical thinking skills
  • Taking direction and contributing to a collaborative team
  • Staying positive and thriving under pressure
  • Proficient in Microsoft Office and Google applications
  • Strong team player who is able to work independently and take initiative
  • The drive to dream big – you want a career, not a job!

Job Type: Full-time

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